You have probably notice a change our website order interface. This website has been a hard journey for us. When we first launched the new site, we were flooded with phone calls and e-mails. I believe for a week straight, we were receiving 100-200 e-mails a day, plus the phones were ringing off the hook. although we thought that we had found all of the ordering issues, we obviously missed a lot.
So we begin to go to work with the programmers to try to make improvements. many changes came during the weeks that followed…. but things seem to stay the same. some folks were getting there deliveries fine, while others were plagued with problems.
Around the end of July, I thought that I came up with a solution to the problem. after about a week of programming changes, that was launched. Things defiantly got better. Still not perfect, but better.
So after about two weeks, I went back to the programmers, this time determined that we were going to simplify this, and make this easy to use. Plus I was determined that we were not going to launch the new update, until I was confident that everything was working the way we wanted it, and that everything worked.
So today is the big day. Finally after 3-4 weeks, or discussion, programming changes and testing, the new update is released. Overall, I think everyone will be impressed, and pleased with the new set up.
Now when you log in, you are only dealing with one order. if you log in before your delivery, then you are dealing with the order coming up. if you log in after your delivery, then you are dealing with next weeks delivery. Sounds easily enough, I hope ….
I truly appreciate everyone’s help, business, patience, and support through this process. I believe the worst is behinds us now and we can now turn our focus to the future…. apple cider….turkeys… and egg nog.